Crystal custom gifts understands that customers may want to cancel their orders due to inadvertent error while placing orders or sudden change in plans . As most of the orders on crystal custom gifts are of Personalised nature and are processed immediately on receipt, the customer understands that an order may be Cancelled only if the valid Payment has been received and the Processing of the order has not reached a stage where crystal custom gifts has already committed the order for Personalisation. Such Cancellation will be processed promptly and Amount received will be refunded in 2 working days with relevant deductions (if any). The customer agrees to respect the decision of crystal custom gifts in this regard. Orders received without valid payment will be Cancelled automatically unless the same has been accepted for Cash On Delivery service.

A customer requesting Cancellation will send the request by email to : info@crystalcustomgifts.com custom gifts or Call at +91 999-923-4633 along with your Order number.

Note:- No payment will be refunded after it goes into processing.